Frequently Asked Questions

Sasthya Seba is an online platform for integrated healthcare services, which is operated by Sasthya Seba Limited and used by doctors, patients, clinics and hospitals.

Sasthya Seba helps by offering a wide range of convenient healthcare services, like: 

  1. Doctors Appointment.
  2. Telemedicine (Doctor consultation over video/voice call).
  3. Hospital Information.
  4. Diagnostic Information.
  5. Ambulance Service.
  6. Diagnostic Home Service.
  7. Domiciliary & Physiotherapy Services.
  8. Medical Instruments Rental.
  9. Sample collection for Diagnostics.
  10. Medical Tourism Services.

Yes, you need to be registered with us for availing any of our services. Generally you can browse our website or app, but to make any appointment or for placing any order you need to register first. Please resd our Terms And Conditions before you sign up! is a platform for integrated healthcare services. Using our website for availing any service is free. You don’t need to pay any subscription fee to use our website or App.

Doctor appointment fees, diagnostic / health checkup services, domiciliary services, ambulance rents and other service charges vary from service provider to service provider. We don’t add any margin over their service charge. We only charge doctors, hospitals or health service providers.

Yes, we have a refund policy. Before claiming any refund, please read our Pation No Show Policy.

We make patients connected with the health service providers. The patients reserve the right to choose specific service from our database according to the need. The health service providers provide services according to the rules and regulation and by the law of registration.

Let us know that you are facing problems. Try to use it from other browser or device. We'll get back to you soon as we can with advice.

Our website supports English. We will adding Bangla very soon.

Yes. You can rate the doctor and service providers’ services. You can tell us that you are satisfied or not. Our endeavor is to bring change for your ultimate satisfaction.

You don't need to memorise any user ID or email ID to login in our system. We use your mobile number as your user id. Please see that if there is any number missing or misplacement when logging in.

All the information we collect is fully encrypted and secured. We do not sell or transfer any information to the third party.

Feel free to contact us anytime. We are happy to help you 24 hour a day, 7 days a week and 365 days in a year.

Our Hotline Number: 01405 600 700, 09611 530 530